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Terms of Service
Please review the following which represent the agreement between Sweets by Lo and the customer.
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PLEASE READ THESE TERMS IN FULL.
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Please review your invoice, the date, the dessert flavors, fillings, size, design theme/style, and any attachments including
inspiration photos. These details note the final decision made between Sweets by Lo and customer for the order.
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If, for any reason, you do not agree to any of the details noted in the invoice prior to payment, you are welcome to decline the order by sending an email to sweetsbylostx@gmail.com.
Orders cancelled after payment has been made are subject to the terms below.
Your payment serves as a signature & agreement to these terms.​​
CANCELLED, POSTPONED, OR
RESCHEDULED ORDERS
In the event that you need to cancel, postpone or reschedule your order & Sweets by Lo is notified less
than 2 weeks in advance, we will honor your deposit and/or full payment made as a dessert credit up to 1 year.
Postpone: to put off an event with date unknown.
Reschedule: to schedule again with a new time & date set.
You are welcome to use your dessert credit for any order placed within 1 year of invoice sent. Rescheduling is
subject to Sweets by Lo calendar & availability.
RETAINER & FINAL PAYMENT
RETAINER
A 50% non-refundable retainer is due within 24 hours of the invoice being sent in order to secure the order date.
Orders will not be confirmed & added to Sweets by Lo until the retainer is paid in order to allow all interested customers a chance to book. You order will be cancelled & your date may become unavailable in the event your retainer is not received within 24 hours.
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FINAL PAYMENT
Final payment for your order is due no later than 72 hours before pickup or delivery and 2 weeks before for all wedding orders.
REFUNDS & DISCLAIMER
NO REFUNDS
In no event shall Sweets by Lo be required to refund any payment charged for any order. As noted above, in the event you cancel the order, postpone, or reschedule, a credit will be added to your account to be used on future invoices within 1 year.
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DISCLAIMER
Sweets by Lo products may contain & come in contact with milk, wheat, nuts, soy & other allergens. If any of your
guests have allergies, it is your responsibility to notify them of the risk & any possible allergens.
Dependent upon the design, your order may contain nontoxic items such as highlight dust (typically used for drip & splatter). These products are used for enhancing decoration only & are not edible. Please email sweetsbylostx@gmail.com if you would like to decline this particular decoration.
PACKAGING AND CARE
CARE
Sweets by Lo will notify you of care instructions prior to or during pickup or delivery. You are responsible for
providing a level surface & suitable environment for your desserts.
We strongly advice against placing your desserts outdoors or in direct sunlight. Sweets by Lo is not responsible for any damages to your order due to outside elements.
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PACKAGING
Your desserts will always be packaged appropriately and secure for travel. It is best to place your desserts on a flat
surface such as the floor of the car or trunk. Your desserts should never be placed on the seat of the car.
LIABILITY AND CHANGES
LIABILITY
Sweets by Lo is not liable for any damage that may arise related to your desserts once your order has been picked up or delivered.
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CHANGES
It is your responsibility to thoroughly review all details of your order prior to payment. If Sweets by Lo is not notified of any changes to be made prior to submitting final payment, we will assume your agreement and move forward with fulfilling the order according to the invoice details.
SERVING AND DECOR
SERVINGS
The serving size noted on the order form is based on personal research. Sweets by Lo is not responsible for
cake serving shortage.
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INEDIBLE DECOR
Silk florals, support dowels, & any other inedible decor products are to be removed from your order prior to consumption. You acknowledge that these are not food products and may be harmful if consumed.